RETURN & REFUND policy

Processing Time

The time I need to prepare an order for shipping varies. For details, see individual items.

 

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

 

I don't accept cancellations

But please contact me if you have any problems with your order.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Custom and personalised orders

I love making something new, if you have something in mind please get in touch, I will discuss every detail with you. Please make sure spellings are correct when sent. Once agreed on the design and colours I can not accept changes to it if the project has already started being made.

Once you click "Subscribe Now" you agree to receive marketing emails and updates via the email provided. You can opt out at anytime by emailing sweetgemzsweet@outlook.com

Art & Craft Gift Shop        -        Mansfield, Nottinghamshire        -        sweetgemzsweet@outlook.com      

© 2019 Sweet Gemz

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